Frequently Asked Questions (FAQ)
Do you have a Showroom?
Yes, Lights2you has a new Showroom located in Seven Hills, Sydney.
Do you have FREE Shipping?
Lights2you offers free shipping on orders over $200 but conditions apply:
- Free Shipping is to all major cities in Australia
- For Regional deliveries Lights2you will cover up to 10% of the purchase value.
Where do you deliver to?
Lights2you can deliver to any postal address in Australia
Can you deliver to a P.O. Box?
Yes, Lights2you can deliver to a P.O. Box
What is your delivery time?
Products listed on Lights2you will usually be dispatched within 5 business days. When your product has been dispatched you will receive an email notifying you.
Estimated delivery time to major cities after dispatch:
|Sydney:||1 Business Day|
|Canberra:||1 Business Day|
|Melbourne:||1-2 Business Days|
|Brisbane:||1-2 Business Days|
|Adelaide:||3-4 Business Days|
|Darwin:||4-5 Business Days|
|Perth:||4-5 Business Days|
|Hobart:||4-5 Business Days|
What are the delivery costs?
Delivery costs will vary depending on product size/weight and delivery location. Some products will have multiple shipping options for standard or express shipping. Lights2you does offer free shipping for orders over $200. For orders less than $200 charges will be calculated in the shopping cart.
Should you want a quote simply add the product into your cart and enter your postcode to get an estimate for your shipping.
Do I get an Invoice with my order?
All items are dispatched with a Tax Invoice.
What happens if my item is not available?
We try and keep our website as up to date as possible, however occasionally an item may be discontinued. In this case you will be notified that your order has been canceled and all funds will be reimbursed.
Why did I only get part of my order? Where is the rest of my order?
Some of the selected items may not be in stock and have to be backordered. This will result in available items being sent earlier then backordered items. The backordered items will be sent as soon as they become available.
How can I check the status of my order?
Once an order is shipped an email is sent with the tracking number and link to carriers web page allowing you to track the progress of the delivery.
What happens if I am not home to accept delivery?
Our carriers require a signature upon delivery of items. If no one is present upon delivery the carrier will leave a calling card explaining how to collect your items or arrange another delivery time. In some cases the carrier will notify you that your items can be collected from the nearest Post Office.
If you would like you good to be left in a secure location at the given address then an email authorising this must be sent after purchase.
Can I have my items delivered on a Saturday?
Lights2you does not deliver on weekends.
I have special delivery needs?
If you require special delivery contact us.
Do you ship internationally?
We currently do not ship internationally but are able to organize if required.
Why does the purchased item look different to the picture on display?
Pictures of most items are provided by the manufactures and are taken professionally. This sometimes translates to products looking different with colours and sizes. Please make sure to read the specifications regarding item colour and dimensions.
Who do I contact if I receive a damaged item?
If you receive a damaged item please contact us. We will make the appropriate arrangements to have a replacement sent 2you.
How do I return my item?
Please see our Returns Policy and contact us.
When will I be credited for my item?
After we receive and access the product we will credit you with the appropriate amount.
Replacing broken parts?
Replacing broken parts can sometime be difficult as products get discontinued with the constant evolution of lights. However Lights2you will attempt to chase down required parts previously bought from Lights2you. Simply email Lights2you with the Product details and description of broken part and Lights2you will notify you if a replaceable product is available. Please Contact Us.
Do you reimburse the expense incurred for an electrician to reinstall repaired or replacement items?
No, unfortunately we will not credit you for any expense incurred with installation. We are only responsible for the product and will only replace the defective item for a new item with shipping included. The shipping method will be the same as the original order, standard or express. Should you wish to upgrade your shipping to express you will be charged the price difference.
Is it safe to use my credit card?
Yes. Lights2you offers the latest in safe and secure online shopping by utilizing the latest Secure Socket Layer (SSL) technology to make Lights2you as secure as possible. Lights2you uses the world’s leading provider of online security with VeriSign SSL certificates.
Do your products come with a warranty?
Yes. All products come with at least 12months warranty. Some products have longer warranties provided by manufacturers and will be stated on box.