Lights2you Online Returns Policy
Lights2you understands the difficulty sometimes associated with choosing the right light for the right room. If you have a change of heart Lights2you can offer an Exchange, Credit or a Refund minus delivery and restocking fees.
Returning an item will unfortunately incur some fees:
- Delivery Fees
- Restocking Fees
Delivery fees will cover the inbound and out bound delivery of the item. Please note that if an item was sold with a free delivery it will still be deducted from your refund.
Lights2you reserves the right to charge a restocking fee of 30%.
- Item can be returned within 14 days of purchase
- Item must be unopened and unused
If these requirements are not met Lights2you reserves the right not to return item.
*Returns policy for online web orders only.
How to Return:
- Contact us through either Phone or Email from our Contact us Page.
- Include your order number and the name of the product you wish to return.
- Lights2you will arrange for the item to be returned.
Damaged or Faulty Items:
If a received item is damaged or faulty please Contact us through our Contact us Page.
If a product is Damaged, it must be reported within 14 days of arrival. Lights2you will not cover any damaged products after this duration.
Provided our Terms and Conditions are satisfied Lights2you will happily Exchange,Credit or Refund without any additional costs.